Question 1

Who is eligible for sales tax refunds?

Accepted Answer

International visitors to Texas with valid passports, visas, or INE identification who are exiting the United States can claim sales tax refunds on qualifying purchases.

Question 2

What documents do I need for a sales tax refund?

Accepted Answer

You need original receipts, passport/visa/INE, I-94/entry stamp/ESTA/Global Entry proof, flight information showing departure from Texas, and the purchased merchandise for inspection in new and unused Condition.

Question 3

What are the refund options available?

Accepted Answer

We offer two options: Instant Cash (immediate refund for affiliated stores with 50% fee) or Credit (3-6 months processing for non-affiliated stores with 50% fee).

Question 4

How long does the refund process take?

Accepted Answer

Instant cash refunds for affiliated stores are processed immediately at our Austin location. Credit refunds for non-affiliated stores take 3-6 months to process.

Question 5

Do you help with export documentation?

Accepted Answer

Yes, we provide complete export manifest creation and custom broker documentation services to ensure your refund claim meets all legal requirements.

Frequently Asked Questions

Who is eligible for sales tax refunds?

What documents do I need for a sales tax refund?

What are the refund options available?

How long does the refund process take?

Do you help with export documentation?